Workflow Mapping

Imagine a scenario where new team members learn your processes and procedures as they onboard, improving customer experience. Imagine that, like a GPS, your step-by-step documentation can be used anytime.

Written documentation is crucial for your business. It makes it easier to scale when you don’t have to explain things over and over. It reduces costly mistakes and prevents arguments about what was said in meetings. It delivers a consistent message each time it is shared.

What are you doing right now to ensure efficiency in your business?


Administration Consulting

You started your business because you’re good at what you do. But the number of applications and solutions available to help run your business can be overwhelming. I can help you find solutions that:

  • facilitate automation and delegation
  • are tailored to the way you work and
  • are best practices to stay organized and productive

If you’re looking to hire an assistant, but are unsure what that relationship would look like, defining processes and procedures can help identify where to start.


Project Support

Fluctuations in workloads can put more demand on your time than your current staffing level can handle.

If you have a project that requires additional support, ProTem can take on the extra workload and make sure that everything gets done on time, so you can focus on what matters most: delivering a high-quality product with minimal stress


As a self-employed business owner, I occasionally need assistance with administrative matters. I have struggled to find the right fit for a casual, part-time assistant, but with Karen’s help I have been able to streamline processes, be more organized, and ultimately eliminate the need for an assistant. From time management, to best practices for dealing with emails and repetitive tasks, and sound advice, Karen has made me feel like I am the master of my domain. I will use her services again in the future when I feel my process needs tweaking or need her advice as an admin expert. Thanks Karen!

Terri McDougall

Collaborative Divorce Solutions

Client Projects

Overwhelmed and Overworked?

“Jordan” is a successful CEO with growing a company. He’s always been proud of the company he built, but a flat organizational structure, his open door policy and over-flowing email inbox made it impossible to get his own work done.

ProTem worked with Jordan to set up more efficient process, which included filtering and delegating messages, liaising with recruiters, acting as CRM administrator, and overseeing his calendar. Now Jordan can concentrate on strategy and operations.

Desperate to Delegate?

You’re overseeing operations and taking care of your clients. How do you step away even for a few days without the wheels falling off the bus?

It happened to this business owner. While away doing necessary site visits, his office manager went on leave and the replacement decided at the last minute that the job was too much to handle. All of a sudden, there was no one to quote on projects, issue invoices, or even ensure things ran smoothly. As a result? The business almost faced bankruptcy.

ProTem helped the owner create a plan so when he was away from the office, the business would continue to run. The result? He was even able to get away on his honeymoon for a couple of well-deserved weeks of rest.

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